Services offered on the web
The website offers the service of products manufactured by hand. BIDU & CEA informs that the procedures to carry out the acquisition of goods and / or products and / or the contracting of the services offered in this portal are those that are described in these General Contracting Conditions, as well as those specific ones that are indicated on screen during navigation, so that the user declares to know and accept these procedures as necessary to access the products and / or services offered on the portal. To access the purchase you need to register as a customer. During the registration phase users must complete the data to be able to make purchases either as a company / professional or as individuals. Only purchases made by private users will be subject to the rules applicable to consumers. All the final prices of the products are indicated in euros and can be seen with or without VAT. The prices of the products may be subject to periodic variations. For some products and certain offers the shipping costs are included. For all other products the shipping costs are charged to the user.
Choice of product and purchase method
After registering correctly, the customer can start the purchase. To do this, you must choose the model, and adding the quantities to the shopping cart, after which the budget will be calculated by "clicking" on the button "Calculate price" which will show the budget of the chosen product detailing the price, the possible discount, the final price including VAT, and the manufacturing term. By clicking on the "Add to cart" button, a summary sheet will appear detailing the price, shipping costs and the total VAT included. To accept the order you must click on the "Complete order" button and once you have selected the payment method (see PAYMENTS) and delivery address, you must declare that you have read and accept the terms and conditions of use and click on the button "End purchase". To make the payment must follow the instructions that appear on the screen filling in the information that is required in it. BIDU & CEA will confirm acceptance by means of an acknowledgment of receipt by electronic mail or other means of electronic communication equivalent to the address indicated by the contracting party within 24 hours of receipt, or, by means of of a medium equivalent to that used in the contracting procedure. The user has the right to receive the invoice for their purchases.
The client can buy the products choosing between two different forms of payment. Credit card Bank transfer. It will be necessary to indicate the order number to identify it. The order will be put into production once the bank transfer has been received. IBAN: ES54 2100 1537 1102 0029 2982
Users' responsibility for photographic contents
The selection of images that will be printed on the curtain, as well as the corresponding authorizations for their reproduction, in the event that they are necessary, are the exclusive responsibility of the users. BIDU & CEA will control that the file complies with the technical characteristics and graphic compatibility requirements. BIDU & CEA is not responsible for the unauthorized use of images by users or any type of violation of the rights of third parties that may exist on them. Therefore, the user exempts BIDU & CEA from all liability towards third parties that could claim violations of the rights of intellectual property, damage to the image, honor, decorum, moral integrity or any patrimonial or non-patrimonial damage caused by the printing of images and content loaded by the user.
Shipping and delivery times
We send the product once we have received the payment by express courier so that you can receive it within 24-48h for destinations on the peninsula. Shipping costs: € 5.50 Free shipping from € 100 purchase. Shipments of € 100 to Portugal, the Canary Islands, Ceuta and Melilla, have a flat rate of € 15. Shipments of € 100 to the rest of the European Union have a flat rate of € 19.95. You can always see the total of your order before processing it. The payment on cash on delivery has an increase of € 3 * With the exception of the customs and council fees that are paid by the client and will be paid, at the request of the customs services at the time of receiving the order. For sales made in the Canary Islands, Ceuta, Melilla and Andorra users must pay the 'IGIC' or tax of the territory concerned, the corresponding tariffs based on the generic tariff rating. In all the products that are in warranty and that have had to be sent for reasons of breakage or damage, BIDU & CEA will pay the costs of the product but in no case the shipping costs that will always be borne by the customer.
Delivery, delivery time and shipment tracking
Delivery times vary depending on the product selected, in the file of each product has specified the term of manufacture. If you purchased different products, the total of your order will be delivered within the term of the largest selected. The shipment will be made through parcel agency. This company will be responsible for delivering your order to the address you have provided. Inform that the carrier is not obliged to deliver the apartment, but will do so at street level. Deliveries will be made from Monday to Friday from 9:00 a.m. to 7:00 p.m. For other time slots and delivery days, check price. The manufacturing deadlines are detailed in each product, to this we must add the shipping time, these being between 24-48 working hours from the delivery of the order from our factory. Except for islands, Ceuta, Melilla and Andorra, transit times may vary. For international shipments the delivery times also vary, depending on each country. BIDU & CEA does not deliver products on Saturdays, Sundays, national, regional and local holidays. BIDU & CEA is not responsible for delays in the delivery of your merchandise, due to transport incident, absence of recipient, changes of address by the customer. BIDU & CEA is not responsible for the additional EXPENSES that can be generated in customs, which are not exclusive of transport, such as taxes and exclusive tariffs of each country. IMPORTANT: You must indicate on the transport delivery note any anomaly observed in the packaging of your package to be able to open your claim.
Return and cancellation of orders
1.- Products The user has the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods. To exercise the right of withdrawal, you must notify BIDU & CEA, C / Gabriel Miró, 7-5-5 - 03590 - Altea. (Alicante), Spain, its decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal mail to the indicated address, and by email email@example.com). You can use the withdrawal form model below, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.
2.- Protocol of return of accessories If you need to make a return of any of the accessories you have purchased on our website, you should take into account the following:
- Both the costs of the return and shipping costs, customs or local taxes, will be borne by the customer.
- For the return we must pack the item preferably in the original packaging. In order to avoid damage to the transport such as spots, scratches or breaks.
- The product must be in the same condition in which you received it.
- Once we receive the package, we will send you an email confirming receipt of the package and we will refund your order amount.
- The approximate term of the return of the amount is about seven (7) business days from the reception of the product in BIDU & CEA.
- Do not forget to indicate the following delivery address in the package or packages:
BIDU & CEA WEB
c / Gabriel Miró, 7- 5- 5
Effects of the return
If the product is defective or there is an error in the product delivered, BIDU & CEA WEB will be responsible and we will send a new product as soon as possible. You should notify us of this error within 14 days of receiving the order. It is recommended that if you observe the deteriorated transport packaging it is reflected in the delivery note.
Any return made must be previously accepted by BIDU & CEA and follow the steps indicated for the correct identification of the product, all products that do not follow the established process will be returned.
For any claim on an order, you have 15 days from receipt of the order to check the status of your order, once this time has passed BIDU & CEA is not responsible for the return of said order product.
In case of withdrawal, we will refund all payments received from you, including shipping costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which We are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We can withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first. You must return the goods to BIDU & CEA .. with address for these purposes in c / Gabriel Miró, 7- 5- 5 - 03590 - Altea- (Alicante), Spain, without any undue delay and, in any case, more take within a period of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. You must assume the direct cost of returning the goods. Form of withdrawal form (you only have to fill in and send this form if you wish to withdraw from the contract) For the attention of BIDU & CEA. with address to these effects in C / Gabriel Miró, 7- 5- 5 (Alicante), Spain: I hereby inform you that I am withdrawing from my contract of sale of the following good / benefit of the following service (*) requested the / received the (*) Name of the consumer and user Address of the consumer and user Signature of the consumer and user (only if the present form is presented on paper) Date (*) Note: Strike out what does not apply.
Queries and incidents
For any incident related to your purchase you can contact the Customer Service through the following channels:
- By email: firstname.lastname@example.org
- By phone: +34 656 877 734
BIDU & CEA reserves the right to cancel any order due to computer error or errors in the prices shown. Guarantee of our products All our products are subject to the current legal guarantee that was extended from 2 to 3 years from 2017. Our company will respond to the lack of conformity that manifests itself within three years from the delivery of the product to the consumer or user under the terms provided in Book II, Title IV of Legislative Royal Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws . Any product that has been handled by the customer before proceeding with its return or replacement is exempt from warranty.
Applicable law and jurisdiction
The parties submit, at their option, for the resolution of conflicts and waiver of any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the dispute resolution system of CONFIDENCE ONLINE (www.confianzaonline.es).